Returns & Refunds
If something isn't right, you have 14 days from delivery to return it. Beauty products have hygiene rules, so please read the conditions below before opening a seal.
At a glance
| Return window | 14 days from the delivery date |
|---|---|
| Condition | Unused, unopened, original packaging and seals intact |
| Devices | Returnable if unused, with all accessories and manuals |
| Skincare & cosmetics | Only if the hygiene seal is unbroken |
| Refund method | Original payment method, or store credit for COD orders |
| Refund time | 3–7 working days after we receive and inspect the item |
How to start a return
- Message us on WhatsApp with your order number and a photo of the item.
- We confirm eligibility and arrange a courier pickup or a drop-off point.
- Pack the item in its original box with all accessories included.
- We inspect on arrival and issue your refund or exchange.
Damaged, faulty or wrong items
Report within 48 hours of delivery. Send photos of the item and the outer box and we'll replace it or refund you in full, including any delivery fee. Manufacturer warranties on devices are honoured for the period stated on the product page.
What we can't accept
- Opened or used skincare, cosmetics and personal-care items.
- Items returned without their original packaging or accessories.
- Sale items marked final sale on the product page.
- Returns requested more than 14 days after delivery.
Return shipping is free when the fault is ours, and at your cost for change-of-mind returns.
Still need a hand?
Message us on WhatsApp at +961 81 042 058 — we reply Monday to Saturday, 10:00–19:00 Beirut time.